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Spinago Casino Account Verification, Step by Step

A short checklist appears because the licence requires it, and Spinago Casino reviews your documents within 32 hours.

Start My Verification

Licensed operatorGaming Control Board Curaçao OGL/2005/6972/938

Check Basics

You Are Waiting on a Withdrawal

This table settles who runs the check, how long it takes and where to write.

Checks run by

Spinago Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2005/6972/938

Review time

32 hours

Required by

First withdrawal, at the latest

Verification email

[email protected]

Minimum age

18+

One Clean Upload

What Makes a Copy Acceptable?

A blurred photo in the upload box causes most delays, and this guide removes that worry.

A Glare-Free Photo

The first box asks for photo identification, so lay the card flat on a dark surface and photograph all four corners without any glare.

Does the Address Match?

The address box takes proof of address, so send a copy showing your name and the full address exactly as it appears on your account.

Screenshot Each One

Each payment method you used appears in a list, and a screenshot of it must show your name and enough of the number to match your account.

Under Review, Then Cleared

A status line then shows under review, and most files clear within 32 hours; keep an eye on your inbox in case one page needs a second look.

Proof That Passes

Clean Copies Now, No Repeat Later

A three-row table shows what each document confirms, so you can match your copies before you send them.

Photo identification

ConfirmsWho you are

Copy Must ShowFull face, all corners, no glare

Proof of address

ConfirmsWhere you live

Copy Must ShowName, full address, whole page visible

Payment method confirmation

ConfirmsThat the method is yours

Copy Must ShowYour name and the account number

Send a copy that clears first time

Why was my licence refused? A name, date or address on the copy differs from what sits in your account, so the checker cannot tie the two together. Line the spelling up with your profile Send the corrected page again

Cropped or retouched file. Corners trimmed, glare across the photo or details drawn over mark the file as altered, and altered files are refused without a second look. Retake the whole page flat Keep every edge in frame

Your last bill is too old. A bill dated months back no longer shows where you live now, so it fails the proof of address step and the check stalls. Use the most recent bill you hold Pick one showing this address

Why does a casino ask about my income?

A licence from the Gaming Control Board Curaçao, held as OGL/2005/6972/938, makes this check compulsory. Nothing here treats you as a suspect. Licensed operators must know where stakes come from and confirm it from paper, so a request is routine work that every account can meet.

Depending on your case, one or two of these may be requested:

Recent payslips from your employer
Bank statements showing regular income
A tax notice with your name
Proof of a pension or benefit payment
Evidence of a property or asset sale

When the check lands

When does the casino ask for documents?

Read this before you deposit if you would rather not be surprised mid-withdrawal.

Show your age at sign-up

Signing up confirms you are 18 or over, so photo identification may be requested at registration before anything else moves.

Your first payout

Every first payout passes a check before it leaves, which is why photo identification, proof of address and payment method confirmation are requested then.

Details out of step

A different name on a card or a changed address raises a flag, so fresh documents are requested to bring the account back into line.

When you raise a limit

Asking for a higher deposit limit can bring a check, and the funds behind the request may be looked at before the new limit takes effect.

Waiting on the Check

Answers on Identity and Address Papers

Spinago Casino keeps the answers short, because a waiting player wants the reason, not a lecture.

Can I send my ID by photographing it on my phone?+

Yes. A clear phone photo of your photo identification, your proof of address and a confirmation of your payment method is enough. Keep all four corners in frame, avoid glare from a lamp, and check that the text reads cleanly before it goes to [email protected].

When do you have to check my identity?+

The licence obliges us to know who you are at the latest before your first withdrawal leaves. We can ask sooner than that, though, at sign-up or when your first deposit lands, so the wait later is shorter.

Why does the casino want to know where my funds came from?+

This is a standard part of holding a gaming licence and stopping money laundering, not a suspicion about you. Source of funds questions sit alongside your identity papers, and a plain explanation with a matching document settles it quickly.

How many hours does a check take once I have sent everything?+

Usually up to 32 hours from the moment a complete set arrives. Missing corners, blurred print or an address that differs from the one on file are what stretch it, so a tidy upload keeps you inside that window.

Which regulator licenses Spinago Casino?+

The Gaming Control Board Curaçao supervises us under licence number OGL/2005/6972/938, held by Spinago Casino N.V. That licence is why identity checks exist here at all, and why they apply to every player at 18 or over.